Customer Service Representative

Atlanta, Georgia, United States of America

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative at Miestro, a leading provider of innovative online learning solutions.

As a Customer Service Representative, your primary responsibility will be to ensure that our customers receive the highest level of support and assistance. You will handle inbound customer inquiries via phone, email, and chat, resolving any issues or concerns in a timely and professional manner. Your exceptional communication skills, empathy, and problem-solving abilities will be crucial in creating a positive customer experience.

Key Responsibilities:
- Answering incoming customer inquiries via phone, email, and chat promptly and professionally.
- Resolving customer issues and concerns, taking ownership of each case until satisfactory resolution.
- Providing product support and guidance to customers, ensuring they maximize their usage of our platform.
- Assisting with technical troubleshooting and resolving user-related issues effectively.
- Documenting and tracking customer interactions and inquiries in our CRM system.
- Collaborating with cross-functional teams to address customer needs and improve the overall customer experience.

Qualifications:
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Tech-savvy and comfortable using various digital platforms and software.
- A positive attitude and the ability to work effectively both independently and as part of a team.
- Exceptional time-management and multitasking skills.
- A customer-centric mindset and the ability to remain calm under pressure.

Benefits:
- Competitive salary and performance-based incentives.
- Flexible working hours and the option to work remotely.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Access to cutting-edge technologies and tools.

To apply for this role, please submit your application with your resume and a brief cover letter. Also, please film a video on loom.com that is 60-90 seconds long and answer the following questions:

• What makes you great for this position?

• Tell me how you deal with conflict, especially communication conflict?

• How do you send updates to your team or customers?

We look forward to reviewing your application and connecting with you soon!